“UC Components is supplying the vacuum screws for
our experiment, which we are carrying out at SLAC. When our plans changed last
minute, they were extremely helpful and accommodating, coordinating with us
over the weekend, and providing the necessary supplies by Monday. We are
grateful for such excellent support.”
“I have been working with Robin Walwyn at UC Components over the past few years and couldn’t be happier. Her willingness to always accommodate our orders many times emergent is unsurpassed. Robin exemplifies what excellent customer service is and should be the standard. Our projects are time sensitive and we have never had an issue with UC Components to come through. I highly recommend UC Components for specialty fasteners and seal products. Taking my call during lunch also really shows your dedication and commitment… very much appreciated. Thank you.”
-M. Morrow III
“UC Components helps us look great in front of our customers. We can always rely on quality conformance to our orders and their delivery commitments. The customer service has been quick, and helpful – getting us out of a few pickles. We are happy to recommend their product line to any OEM.”
“I’ll share my experience as well as praise after dealing with UC Components for more than three decades. I retired 3 years ago as manager for utilities and facilities for the University of California – Berkeley’s Marvell NanoFabrication Laboratory as well as its predecessor, the Microlab. Berkeley’s engineering staff consistently received excellent support in fulfilling the component needs to support of a wide variety of commercial semiconductor process tools and for its unique, custom-designed research systems. UC Components is the go-to source for quality high vacuum components, a service-oriented company with an informed, knowledgeable staff, always willing to go the extra distance to meet customer needs. You won’t find better.”
–Robert Hamilton, Principal Development Engineer, retired
“I can’t possibly express how grateful I am to be working with you. You are the very best, way above with 95% of those I work with! Thank you so much.”
-A. Farmer, Vacuum Solutions Provider
“I just wanted to let you know that Rosemary saved our butts and I really appreciate it.
Our production folks took a bin of fasteners into the cleanroom but they didn’t transact it in our system. The inventory was showing in stock for weeks. When they performed their cycle count they noticed the bin was missing. We were also about to run out of these screws which would’ve held up thousands of dollars-worth of shipments.
I called Rosemary after placing an order asking if we could pay to expedite it. She talked to your supplier and was able to get parts made in a couple weeks. We then noticed the missing bin and asked her if the supplier could improve, we would pay a higher expedite fee since this was on us. She was able to get roughly 2k expedited in 1 week to bail us out. She was able to get the parts before we ran out!
This is the type of effort I wish we had from all our suppliers. A commitment to the customer to partner up and help when needed. She went above and beyond pushed the supplier on behalf of us to keep us up and running.”