When you contact UC Components, Inc. will you get another frustrating automated system or a live person?

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In our digital age, automated systems dominate customer support, and the quest for a genuine human connection can feel like navigating a labyrinth. The frustration of being stuck in a loop of recorded messages and automated responses is all too familiar. Yet, amid this technological maze, there is a yearning for a more straightforward and personal touch. What can you expect when you contact UC Components, Inc.?

When I call UC, will I get a real person?

We know how frustrating it is when you cannot contact a live person when you need assistance or have questions. At UC Components, Inc. your call is important to us, and we truly take service to the extreme. When you call us, you will get a live fastener specialist, not an order taker or machine. We only have one machine connected to our phones, our voicemail system, which only picks up after business hours or on federal holidays (and the occasional midday company event).

What hours of the day can I expect to reach a live person on the phone?

Our normal office hours are Monday through Friday from 7:00am to 4:30pm PST. A real, knowledgeable fastener specialist is just a phone call away!

What other contact options do you offer?

EMAIL: Email remains a stalwart tool for fostering direct and effective communication, especially when it comes to reaching out to your dedicated sales representative. The simplicity and efficiency of email make it excellent for articulating product inquiries, discussing product specifications, exploring new projects or quotes, or simply touching base. Our team typically responds to emails in less than an hour during regular business hours or the next business day for emails received after hours or on weekends. You can contact your personal sales representative directly, send us an inquiry through our website contact form, or request a quote through our website RFQ form.

LIVE CHAT: The ability to connect with a real-time representative through our website’s live chat feature has become a lifeline for our customers seeking immediate assistance. We know the power of live chat, not just as a reactive support tool but as a proactive means to engage and assist you with your fastener and o-ring needs. Try our dynamic and interactive chat feature today to swiftly resolve an issue or get answers to your application questions. Our chat technology is not just a website feature but a testament to our company’s commitment to enhancing your experience. Please note: our normal chat hours are from 6AM PST until 2PM PST.

IN PERSON OR VIRTUAL MEETINGS: Our team is always happy to meet you in person or virtually to delve into your project’s specific needs. We welcome you to schedule an in-person meeting, or connect with us at an industry tradeshow, where we can discuss your fastener requirements in detail. Alternatively, if your schedule demands flexibility or distance is a factor, virtual meetings offer a seamless platform for meaningful conversations. Whichever mode you choose, our commitment to understanding your unique needs remains unwavering.

Every Customer and Every Order is Important to Us

At UC Components, Inc. we hold a fundamental belief: our customers are at the heart of everything we do. Your satisfaction, needs, and feedback are not just important to us; they are our guiding compass. Large or small – you will get the same amazing service from us.

  • University projects conducted by graduate students with minimal but crucial needs
  • Sub-assemblers requiring more guidance to be sure the OEM part they get from us is exactly right
  • Large OEM customers requiring some problem solving help
  • Government and private research firms
  • And many more

Every single order that comes in is addressed and fulfilled by a live person, including those placed through our website. Your partnership is not just a transaction; it’s a relationship built on trust, and we are committed to ensuring that your voice is not only heard but deeply valued.

Customer-Centric Service

Have a question? Not quite sure what you need for your application? Looking for a quote? A live UC expert is waiting to hear from you and will help you find the perfect part and finish. From student to scientist, no UC customer is ever too small – and no job too big. We say what we do, and do what we say, RediVac® counted, cleaned, consistent. Contact UC Components, Inc. today!

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